Mobile Marketing – LBS, Apps, SMS & Mobile Web – Some Thoughts

Hardly a day goes by that the Apps v. Mobile Web argument isn’t posited by a dozen blogs.

Or, where Location Based Services (LBS) are touted as the next sliced-bread killer.

Or, where the success/failure of QR and 2D Codes in the US is debated.

It’s great to find some reasoned and objective discussions.  Recently, the post:  MOBILE APPS…ALL SAUSAGE, NO SIZZLE from DIGITAL MINISTRY by David Jarvis was an example of extremely well written and considered thought on the subject with more perspective than most, concluding  with his call for:

“I strongly feel our industry groups should work towards some sort of commonality, leadership and self-regulation now to avoid another potential massive bursting bubble to the ultimate detriment of everyone.”

What I believe Jarvis is seeing, as we do, is that Brands and Agencies are already starting to realize that much of their mobile marketing efforts in the past year have been based on hype-and-circumstance.  That is, they’ve followed the “technology” and forgotten the consumer.  Below are the few points we feel are relevant and speak to how contentAI studios and interactive conversational mobile engagement will be a lasting and valuable platform:

LBS – There will be the emergence of private, Brand-to-Consumer LBS services that do NOT require Foursquare, Gowalla, Facebook Places, etc.   Private being the operative word.  Cutting out the middleman being another value.  A QR/2D Tag can launch a location based engagement, with some Session Management (we offer) and fun game or conversational exchange (we offer).

The Forrester Research seems overly kind is estimating that there may be 1% of the US market who are active Users of LBS Services.  Our estimates are about 1/4 of that.  Regardless, LBS services are not and may never be mainstream.  While private, direct Location based engagement between a Brand, Retailer, Restaurant may have some legs, if done well.

QR/2D – As above, they should be used for location based engagement in addition to brand packaging.  Their failure to date is that they are rarely used in integrated campaigns where the “story” that starts with print (a magazine ad) is then extended to the mobile engagement.  Once Tags are used as a “bridge” to extend storied engagement, Users should start seeking these out.  The current Tag-to-Push campaigns are examples of wasting people’s time.

* Mobile Web, Apps & SMS - How do people use their mobile devices for their non-marketing communication?  Voice is in decline, Text is increasing (including a 50% increase in mobile IM last year).  Mobile video chat is really voice with images, so, it may level off Voice.  But, Text is King.

We are going to see (we know, since we’re working on this), more mobile web chat.  No need for SMS or IM.  Apps will start to incorporate chat functions within them (we’re offering our platform for App integration).  SMS pricing will drop (between Twitter and Google, someone is going to get it down to near-free) and SMS will remain an effective conversational communication platform.

Brands who want to “start a conversation” with their Customers should look no further than the tools Customers use in their day-to-day conversations with friends.  Mobile is a perfect device for conversational engagement.  It’s remarkable that so little of it has been done.

We hope to be a part of very successful campaigns that point to win:win scenarios for Brands and Consumers with their mobile engagement.  We want Consumers to “want more,” not to have turned away from mobile marketing due to App-burnout, Location Based privacy invasion or lack of value, or a failure to deliver appropriate Content within context to where a Customer took their valuable time to engage with a campaign (i.e. pushing a video to someone on a street corner).

More about QR and 2D Tags – Bridges to Transmedia Story Experiences

We’ve been fans of 2D/QR Tags for almost two years and it’s great to see them moving into the marketplace and gaining some early traction in the States.

The main reason for their appeal is that a 2D/QR Tag creates a “bridge” between two Worlds:  Print and Mobile.  As Producers with a background in cross-platform (transmedia) storytelling for nearly 15 years, in the past, we’ve dealt with disconnected platforms…now, 2D/QR Tags provide a “bridge” between two prime story locations.  Basically, adding a “bridge” to span one media to another makes “transmedia” more intuitive for the End User.

What will this look like?

The most basic example is the Children’s cereal box.  They are deeply engaging and almost always include some storied elements.  With a 2D/QR Tag you can migrate the User to a complementary and allied interactive story on a mobile device.  Done well, the User will acquire story information from the mobile experience that will help them complete their understanding of the story on the IRL physical box in front of them.

Because a bridge, once built, allows you to travel in both directions.

QR Tags, Interactive Narrative and PRINT

Interesting to see 2x articles this week about print books that are including QR Tags for supplemental Content.

From BOOK BUSINESShttp://goo.gl/jjTD

From 2d Code: http://goo.gl/kAn1

What is fascinating to consider is how QR Codes could lead to interactive narrative experiences are natural to incorporate within linear narrative stories; i.e. making this part of a cohesive story experience, not merely adding access to supplemental Content.

28 May 2010

QR Tags and Interactive Conversation = Instinctual Engagement

In digital-years, our awareness of QR Tags was pretty late in the game — about 1.5 years ago – but, in market-year (U.S.) the shift in general awareness over the past year and a half has been remarkable — with market-years “use” just coming into play in a serious way.

In that same time period, our interactive narrative engine has been evolving with a focus on mobile engagement.

The intersection of QR Tags and Interactive Narrative (SMS, IM, Mobile Web, Apps) seems like the most natural end-to-end mobile “pull” engagement because it replicates the User’s typical mobile engagement with friends and family.   So, instead of migrating online ad units to a mobile space, we engage with Users through what is unique to mobile: QR tags are unique to mobile; interactive text conversation is the most common use of a mobile device.

We use medium-specific tools for instinctual engagement.

Mobile marketing has been limited to “push” marketing and very brief, generally non-contextual engagement.  That all changes now.   As we see Central Park being “tagged” with QR Codes (pointing the direction toward “episodic” QR Tags and conversational story episodes), we’re seeing the “internet of things” come to life…

29 April 2010

Take One Part Interactive Story and Add Personalized 3D Video…Shake…Stir…

contentAI studios are pleased to announce our strategic partnership with  U.K. based NUDGE M. Ltd. NUDGEM‘s automated photorealistic 3D video platform combined with contentAI‘s interactive narrative platform  jointly deliver  deeply personalized and contextual  interactive stories and visual experiences for mobile End Users.   With a focus on “pull” marketing applications,  other opportunities include ePublishing (iPAD) apps and services that are jointly provided by the co-venturing of contentAI and NUDGEM.

Areas of particular interest are in the prospects afforded by HTML5 video where 3D animation elements delivered to the User also interact with accelerometer data for augmented reality applications. Other deliver formats include mobile web and combined SMS/MMS delivery.  The personalized videos can further serve as targeted mobile eCoupons at the conclusion of a conversational engagement session; with contextually determined 3D eCoupons being delivered.

Sharing data between the conversation and the video creates a seamless User Experience where the application “understands” the User as they move between text, audio and visual elements.  Pre-App demos are available on request and announcements for full Demos will be made in May.

23 April 2010


Mobile Apps for the Holidays (Q4) – Starting now…

After looking at the calendar, it was apparent that we needed to start gearing up for our Holiday-themed mobile apps now, in April. Between development and approval times, getting into the Holiday-spirit needs to start early.

We are in pre-App preview mode as we evolve our My Santa Talk franchise for Q4 2010. This is one where we want to include all of the bells and whistles of personalized, interactive narrative. And, where we are looking forward to new technology partnerships that will further enhance the end product.

As we move to the next stages of product development, we’ll be assessing the sponsorship/white label model v. paid App. Regardless, what we’re looking forward to is delivering a uniquely personal and contextualized User Experience that evolves annually as we manage the Franchise across emerging delivery platforms (Yes, this year will include iPad).

12 April 2010

iPad, eLearning, Interactive Stories and Narrative Experiences

Because nearly every conversation for the past 3 days has circled around to the iPAD, these are our early thoughts:

* It’s wonderful, but it’s limited. It is a digital content consumption tool, with very limited abilities for Users to create anything…particularly, anything original.

* We miss APPLE’s early efforts to get digital creation tools into the hands of the Masses. iMovie, Garage Band and the early compatibility and processing kick for Photoshop were all wonderful (After Effects, morphing tools, etc. etc., going back to the early ’90′s). It would be great to see an iPAD+ that could run programs, not just apps.

* That said, iPAD Apps can incorporate our interactive narrative platform as a component or feature, which encourages the User to be ‘textually creative,’ where we bridge the conversational content to the images (in both directions). We’re reaching out to App developers to see about how we can best integrate with their needs in order to allow the User to be more engaged and creative from their side.

The prospects for eLearning and Children’s entertainment content seems most natural to explore — during this early version of personal tablet devices — where we add-value through the Users ability to personalize and change elements within storied experiences through conversation.

Rush out and buy one? Tempted. But, not enough to head to the store…

5 April 2010

Converged Media – Interactive Narrative, Video & Images

The original impetus for creating an interactive narrative engine, was to bring User Interactivity to the story side of internet television.

We’ve expanded upon that original vision — a lot.

With the emergence of mobile Apps and the iPAD, along with our stand-alone interactive narrative work, we’ve started taking the steps to integrate video, imagery and interactive narrative where the personalized “user preferences” are shared between those diverse elements.

While this is in Alpha, without the sharing infrastructure in place — we are able to get a strong sense of the User Experience vis a vis a User’s manual engagement with converged media elements.

We’ve opened up a page, based on our favorite example of “CapnWag,” here:

http://contentAI.com/capnwag

Watch the video, start the interactive narrative, and venture into the imagery. Now, imagine when this seamlessly happens within an App…STAY TUNED…

31 March 2010

Personalizing User Engagement – Interactive Narrative

We utilize a range of tips, tricks and tools to personalize the story and user engagement so that each User experiences and participates  story specific to themselves…this is done through the narrative and our story engine.

But, as we continue to expand our integration with 3rd Party platforms, we are looking at other methods of personalizing the User experience where we synchronize user data from both narrative as well as visual elements — both images and video.

This  provides a more deeply cohesive and believable experience as it increases the number of possible variations on any theme/story.  While the User’s may receive the same message, they will have received it specific to their engagement, in a personalized form.

One space we see this being highly applicable is the iPad(r) platform, where there’s the screen space to bridge between more elements.  Interactive, personalized eBooks?  That’s one direction.  eLearning?  Another.  More?

15 March 2010

Talking to the Television Screen – Interactive Stories

We’ve been asked “why?”

As in, “why” did we develop and launch an interactive story engine for entertainment, advertising, ESL and beyond?

After producing one of the initial internet television series (with a Broadcast release), there was a frustration that we were putting linear/passive/lean-back Content into an interactive environment. All the transmedia efforts in the world couldn’t overcome the basic nature of linear video. It’s a lean-back kind of thing.

Moving into production on interactive video content was natural. And, after producing a range of Content for National and International Brands based on visual interactivity — something was still missing.

We wanted (as Users) to engage and interact WITH THE STORY itself. Engage with the characters. Within our suspension of disbelief, we want to believe the characters understand us on some personal level.

That was the impetus –  the “why”  — we built contentAI studios and the new interactive story engine. When we watch a video segment, we want to lean-forward and engage in a conversation and pick up more Story, i.e. participate in the Story, then, lean back and enjoy.

Now, you don’t have to incorporate video and old media story telling within our interactive platform — but, it’s a lot of fun when you do.  New distribution tentacles such as WAVE are ideal for building new, interactive experiences that allow the User to participate within the Story…after all, 50% of each conversation is UGC…

19 February 2010