Interactive Scene Engine (Another Way of Looking At Us)

Introducing our platform to an ad agency executive over the weekend, we spent a fair bit of time “defining” the applications that are built as “interactive scenes.”

Interestingly, that phrase is not one we’d used before, but, it helped (let’s call him “Bob”) Bob quickly understand the contentAI  platform in relation to his other work.

We often talk about “motivated characters” or “virtual characters,” but, what we really do is create “scenes” that both the virtual character and the End User play-out.

So, are we really a “scene engine?”

Yes, in part.

But, we’re still a “virtual character” engine as well.

There are both simple and complex avenues to apply our platform.  We think of “character only” as being akin to chatbots who access a database of deep information via Natural Language Processing.

But, our interactive scenes are 3-dimensional, including  depth (same as “character” – deep data and knowledge), coupled with width (alternative paths) and length (all “scenes” have a beginning, middle and end)

I suspect we’ll start using “interactive scene engine” in some of our description phrasing more frequently.  It seems easier  to grasp than “motivated characters.”

“My Tooth Fairy Chat” App Released

Based on the success of our annual MY SANTA TALK app (mobile web, Android and AppUp), we decided to add a year-round children’s app to our library…

MY TOOTH FAIRY CHAT is now on Android, with Updates to additional devices posted below.

Now in the Google Play Android Store

Also in INTEL’s AppUp Store: http://www.appup.com/app-details/my-tooth-fairy-chat

And in Amazon’s App Store plus Kindle Fire: http://www.amazon.com/gp/product/B0084F1PHK

If you review children’s apps, please CONTACT US for free access.

Second Screen Apps – Extending Story & Character

Over the past 5 weeks, it seems that not a day goes by when some new study emerges specific to how “the audience” for television are already engaged in concurrent, multi-screen engagement (see blog posts below with links)  – Just not with the 2nd Screen content being related to the television (email, social networks, essentially communication is #1 use).

So, after about 15 years of the term “convergence” being bandied about, the audience are converged.

But, the content is lacking.

Each study talks to the massive growth opportunity for 2nd Screen apps.

We have little doubt there will be a mad-rush to fill in this gap with aggregated content apps and superfluous layers of data streamed to the 2nd Screen.

But, what interests us (and where the contentAI platform is perfectly well suited), is to create personalized, extended story experiences on the 2nd screen that are indigenous to the television screen content.

For drama or any fictional content, the audience are already in a “suspension of disbelief” mode, as they are emotionally engaged in characters and story.  Creating seamless experiences that are personalized and interactive, that deepen the engagement in the television content, is where this all gets fascinating.

 

Even the MPAA Says “Get Connected” – It’s a Multi-Screen World

The MPAA are traditionally behind-the-curve (let’s say, “historically” on many issues).

So it was interesting to see this statement from their CEO, Chris Dodd:

http://www.homemediamagazine.com/piracy/mpaa-ceo-hollywood-must-get-connected-27074

“Our business has become much more than simply making a great movie and inviting our customers to a theater,” Dodd said. “This new age of the connected consumer is here, and so we must adapt.”

Driving more movie attendance through deeper audience connections with story and character (from their 2nd Screens) is our favorite topic.

Now, the issue for “Hollywood” really focuses on the Unions and their abilities to adapt to incorporate Talent (Writers, Directors, Actors) across multiple screens beyond “marketing” spends, but where it’s inherent to the Production and story itself.

*****

UPDATE:  Some additional Nielsen numbers on “2nd Screen” concurrent engagement with TV:

http://techcrunch.com/2012/04/27/report-69-of-tablet-owners-watch-tv-and-surf-the-web-simultaneously/

According to Nielsen, 45% of tablet owners watch TV and use their tablet together at least once a day. A whopping 69% say they do so at least several times a week and only 12% say they never do this.

 

Conversational Writing – Defined

We’ve always referred to our platform as “conversational…” – Which has lead to discussions about how we define (primarily) mobile text based engagement.  Our apps are “conversational writing” based.  i.e. “conversation” does not require voice/speech.

It was terrific to read a NY Times story about “Conversational Writing” here:

http://opinionator.blogs.nytimes.com/2012/04/23/talking-with-your-fingers/

Where the author defines “Conversational Writing” as being different from “writing.”  There are some great quotes, one take-away is:

 Not surprisingly, then, the earliest writing was based on the way people talk, and that meant short sentences with a direct logical throughline. Researchers have found that even educated people today speak in word packets of 7 to 10 words a pop.

 

How does this related to “connected TV” experiences?

Nearly 1/2 of the Audience are engaged in “conversational writing” on their 2nd Screens while consuming television.

http://econsultancy.com/us/blog/9685-the-five-cs-of-connected-tv

So, how about directing their “conversational writing” to include the on-screen characters?

Prime-Time is Multi-Screen Time. . .Extending Story…

We were asked to summarize some thoughts on 2nd Screen experiences and extending story, and emotional engagement, between screens.

Here’s the ‘in a nutshell’ version. . .

The studies are now in…audiences now participate in concurrent, multi-screen experiences – Prime-tme is multi-screen time — But, that doesn’t mean the content, stories and brand stories are migrating between screens to create seamless and deeper engagement.

How to naturally engage and extend television to digital-device-on-the-couch?

Extend the reason television remains the First Screen to 2nd Screen content applications:  Extend the story.

Whether extending a :30 second television spot, a children’s animated series or a Prime Time drama, creating interactive narrative experiences taps into and deepens the audiences’ emotional connection to the First Screen.

2nd Screen experiences should be seen as a remarkable opportunity for television advertising and content production ventures…not to get clicks and Likes…but, to involve the audience within a personalized, conversational interaction.  This is why we built the contentAI studios’ platform.

Chat with Gossip Girl to uncover hidden clues and story material?

Chat with Astral from Yu-Gi-Oh for advice?

Chat with Mr. Clean, the Skittle’s Rainbow or a myriad of other Brand Characters?

Next time you talk to a television character, they should also talk back to you.

Because the Audience is doing a lot more than just listening.

 

UPDATE:  In addition to the Forrester Reports (Links in Post below), here is additional supporting evidence of the growing dual-screen phenomena:  http://www.screenmediadaily.com/news-viacom-tablets-tapping-into-tabletomics-study-television-consumer-behavior-tablet-user-experiences-airplay-0014001843.shtml

Tap an NFC Tag and Chat with a Mobile Virtual Agent

Where’s the NFC Tag?

We’ll send you one.   While there’s often someone from our team at a conference or off doing demos…we can’t be everywhere…so, we’ll mail you one.  Just ask.

We are big believer’s in NFC.  Once you’ve created one, tapped one and experienced the mindless/seamless gesture…something that seems natural…well, we hope you’ll agree that NFC will play a major role in connecting the world to the internet…making objects speak!

We’re extremely pleased with TAGSTAND and their NFC tags (as well as their App:  NFC  TASK LAUNCHER)…which is where we source our NFC tags; we’d be pleased to send you one, that connects to one of our Interactive Mobile Virtual Agents…Just CONTACT US and ask.

BTW:  If you’re on LINKEDIN, please join the NFC CREATIVE Group and join the conversation.

Mobile & Responsive Experience Design (Emphasis on Experience)

Yes, everyone needs a technically responsive web design or a dedicated mobile site, in order to reach the ever-increasing percentage of consumers who find you on mobile and tablets.

But, after listening to numerous developer and developer service discussions on this topic, the over-emphasis on the technical tends to diminish the heart of the issue:  Mobile experiences are DIFFERENT than desktop.  I’d include the expanding ultrabook engagement format in this as well…

When someone finds you on a smaller screen, even if 50% of the prospects do this from their home (on the couch, while watching TV; see blog posts below), that consumer inherently has a different ENGAGEMENT FORMAT they are expecting.  They don’t need to access 100% of your data…they need to quickly pull up the data they want…

The experience needs to be controlled by the User…and responded to by the data/design (the User’s in control).

Small screens — Even medium screens (and virtual keyboards) — Are increasingly reducing “time on site” for Consumers.  Delivering ONLY the desired “experience,” quickly and efficiently, is paramount.

Therefore, the phrase “responsive experience design” – Where the User’s input shapes the data/content experience (intuitively, not through complex navigation) seems to be the Holy Grail of mobile design…Let the User define “context,” and then let the data flow specific to that context.

Obviously, we believe that natural language processing plays a big part of allowing the User to shape their content experience…Navigating and acquiring content through a User’s input…not forcing pre-set navigation…results in “responsive experience design.”

 

Virtual Agents on Mobile – NOT the same UX as Online

We have a lot of respect and appreciation for companies who’ve been working on “site agents” (virtual agents) on traditional web sites — Many have been in business for five years or more.  Typically, those site agents are charged with bringing up various data elements or Links, which helps the User to better navigate the site (often because whomever did the original navigation didn’t really anticipate the site scaling up).  The few who are working with video-based “agents” are interesting to watch, though their production quality fall short of where we feel it should evolve (a bit like watching local mattress commercials on television compared to a National ad).

The de facto standard for “site agents” has been to include a rather simple 256 color animated character that lip syncs to the voice (text to speech).  The quality here again is less than stellar.

While surprised it’s taken so long, we are now seeing some of those companies starting to package up their product for “mobile.”

What’s really surprising is that they are porting their exact same product – Delivering links or complex/dense text data — And, including those simplistic animated characters and audio (just on HTML.5 instead of Flash).

Hmmmm?

At contentAI studios, where we’ve been thinking about “mobile user experiences with virtual agents” for over two years, we decided long ago that including animated visual faces and audio was counter-intuitive to the average mobile user experience.  Often, the user is not in a location where they can hear.  Also, they don’t want to have to keep their visual focus on the small screen – they are “scan/viewing” across products, the world around them, a television AND their mobile screen…not singularly focused on one screen.

In that respect, we decided to focus our delivery of interactive narrative accompanied by still images that could “establish” the personality of the engagement, without requiring more than a fraction of a second of User Attention.  And, to deliver short, conversational engagements that are MOTIVATED by our virtual agents, not mere Q&A sessions “driven” by the End User – based on mobile experiences needing to be both contextual andget-to-the-point quickly.

Essentially, our virtual agents have a purpose specific to a Mobile User Experience…with the anticipation of the ENTIRETY of the experience, which extends beyond the screen, to the overall context of the engagement

So, will we include “animated characters with voices” on mobile?

No.  There are other companies who we can recommend for that.

We don’t think most Mobile End Users are seeking a duplication of static web experiences on their mobile devices.  But, perhaps, in some cases, it’s appropriate.  But it’s not what we offer here.  We also don’t believe that the current state of visual animated characters adds value to the User Experience; the lack of technical and visual quality is simply too much of a negative in our opinion.  End Users will “buy into” their chat experiences based on an establishing “still frame,” and they fill in the blanks on their own, without 10 frame per second 256 color “visual bots.”  We know this from our own research and analytics.

Because we never were in the mindset of “static web” virtual characters and have focused exclusively on “small screen” engagement, we aren’t porting over old assets to our mobile platform.  Everything is designed specifically for mobile.  To clarify, we also build for “desktop apps,” which are very similar experiences to mobile apps (small windows on the desktop; typically for extremely portable ultrabooks); but, most of our engagement is on mobile and tablets, based on our analytics.

What’s good for Brands is that they will have choices when it comes to how they approach adding a virtual agent to their mobile user experiences.

Based on price, quality and our exclusive focus on Mobile User Experience, we welcome an opportunity to present our platform in comparison to our competitors.

* Side note:  Yes, we include HTML.5 audio and video on our platform too – But, we use that precious (user) time and real-estate for Brand elements, not for animated characters.

Hey, contentAI, where’s that Voice Recognition?

We get that question alot (though phrased in a variety of ways).

Today’s New York Times story HERE  reminded us to bring up the topic in this post.

We could readily integrate our platform with server-side voice recognition or within native-apps – But, we don’t feel that the majority of mobile applications we produce really require it.  In fact, we believe that text-based engagement (private, personal) is preferable in most “mobile” situations.

That said, as we review the presentation slides from IgnitionWEST and other places, we are struck by how 50% or more time with mobile and tablets is concurrent with television viewing.  In general, internet connectivity also runs concurrent with the evening hours of television viewing.

One place we see a real opportunity to incorporate voice-recognition with our applications is specific to the emerging space of “television to mobile” content and ad extenstions.  When someone is in the privacy of their own home (on the couch), the ability to speak may be better than or equal to text (we’ll always offer the option for both).  From a technical standpoint, this also means the user will be in an environment with less ambient noise (traffic, etc.)…

So, it’s something we’re starting to tinker with.  It’s pretty straight forward — We just want to apply it to the “right” application, not do it for the sake of adding something that doesn’t really add value to the End User.

Look for updates on this in Q2 2012 (soon!).