We enjoy the @anthrostrategist (http://anthrostrategist.com) posts — This one in particular caught our attention:
http://anthrostrategy.com/2011/06/01/entertaining-the-customer/
This is the line that bounces off the page:
What this means for shopper marketing is that the best retail experiences, those with the highest degrees of loyalty and sales, are those that project a story and invite the shopper into the narrative


